Payment Policy

Confirmation

Credit card detail is required at the time of confirming the Accommodation.

Confirmed Numbers

Guaranteed minimum numbers of people staying is required fourteen (14) days prior and final numbers are required two (2) working days prior to a arrival date for accommodation. Charges will be based on the number of people for accommodation or the guaranteed number, which ever is greater.

Disruptive Guests

Guests that are do not co-operate with management may be asked to leave at short notice if they are disruptive to other guests or management

Price Variations

All prices are current at the time of quotation, and every endeavor is made to maintain prices, but they are subject to alteration, particularly when bookings are made well in advance.

Insurance

Organisers are financially responsible for any damage sustained to Complex Property by the client, any of the client guests, invitees or other persons. Whilst the Complex will take all the necessary care, it accepts no responsibility for damage or loss of property left in the Motel prior to, during or after your stay.

Packages

If you are sending any packages, parcels or equipment to the Motel prior to your arrival please notify us in advance. The Complex will not be responsible for packages, parcels or equipment that arrives without prior notification. All packages, parcels or equipment must be

Payment

Credit facilities may be available on the completion and approval of a credit application form. This form is to be completed and approved at least seven (7) days prior . UNAUTHORISED EXTRAS: Unless otherwise instructed in writing, the client will be liable for all charges for telephone calls or other services incurred by the client or his agents during the course of there stay.

Rooms

We reserve the right to reallocate rooms due to circumstances beyond our control. If final numbers increase or decrease significantly from those advised at the time of reservation, we may substitute a more appropriate room of our choice. We will discuss any changes with you when the decision is made.

Responsibility

Should we be unable to provide facilities reserved due to circumstances beyond our control, we will endeavor to provide you with reasonable notice.

Health & Safety

The client shall take all practicable steps to comply with the provisions of the Health and Safety in Employment Act 1992 and all other Health and Safety legislation which has or does come into force for any period of the contract. The client will ensure that all its guests or any other person shall comply with the requirements listed above. All prices listed included GST (Goods and Services Tax)

Security and Liability

Guests, once checked-in, become liable for the security of themselves, their possessions, their vehicles and the contents of the chalet. To prevent theft, please remember to lock it up!

Cancellation Policy

Cancellation

All cancellations must be in writing. Cancellations within fourteen (14) days of the booking may be subject to a cancellation fee. The cancellation fee will be at the Motel Management’s discretion.

Disruptive Guests

Guests that are do not co-operate with management may be asked to leave at short notice if they are disruptive to other guests or management.

Smoking Policy

All units are strictly “no smoking” and in fairness to future guests, if you need to smoke please do so outside the unit. There are ashtrays situated outside for your convenience.

Excessive Cleaning Fee

We reserve the right to charge up to $300 to restore the room to the same clean condition prior to use. This will be charged to the registered guest